Anaheim shifts thousands of homeless calls from police to a new team and the staggering results bring hope

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In the summer of 2020, Anaheim Police Chief Jorge Cisneros sat in on a virtual City Council meeting and spoke about the protests happening in the community. Most of them, he explained, were peaceful. Residents just wanted to express themselves, and they wanted to see change. It had been a long couple of months. The world was weary from the pandemic and then civil unrest began as the death of George Floyd in Minneapolis caused a tantamount ripple effect, which brought a “defund the police” movement to every city in America — including Anaheim. In that meeting, Cisneros began to talk…


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