Bakersfield Police Department brings aboard specialist to answer mental health calls


The phones at Bakersfield Police Department’s communications center urgently ring throughout the day with emergency calls ranging from welfare checks to neighborhood disturbances. Dispatchers are trained to keep calm, take the information, send police, and move on to the next ringing line as quickly as possible. But for newcomer Delphina Rojo, her position as a recovery specialist gives her a special set of skills to field 9-1-1 calls for residents who may need mental health services. Rojo’s job is to keep them on the line so she can find out how she can help them. Rojo, tucked away in her…

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