A face behind the voice at Bakersfield PD’s dispatch unit


When it comes to first responders, dispatchers are often the unsung heroes behind the scenes. They are the first voice people hear after they dial 9-1-1. They are the helpers offering a steady voice during a moment of crisis. Behind the Badge spoke to Bakersfield Police Department Dispatcher Erica Williams, who found this rewarding career when she least expected it. Now, she can’t imagine doing anything else. Name: Erica Williams How long have you been a dispatcher at Bakersfield PD: 9 ½ years. How did you find yourself in this career? This was originally supposed to be a stop-gap between…

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